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ThinkSnow!/johndeestore.com Store takes pride in producing quality, professional embroidered goods. We strive to ensure that each and every product that leaves our store is in perfect condition.

If you are experiencing a problem with a garment or accessory that you have purchased from ThinkSnow!/johndeestore.com Store please contact us at contact@johndeestore.com Describe in the email what is wrong with the product. The John Dee Store will then issue a RMA number and instructions of where to ship the product back to our store. Customer must receive a RMA from ThinkSnow!/johndeestore.com Store authorizing the return. Returns without prior approval will not be accepted.

Please include the following information in the package you are returning:
1. A copy of the invoice
2. The “Bill To” person’s name
3. Phone number
4. Email address
5. And the reason for the return


Returns are accepted for garment or accessory manufacturing flaws and defects. All original labels must be factory attached to garment or accessory. Non-defective goods are not returnable. We will however make a replacement if the John Dee Store did not ship the garment or accessory that you ordered. In all cases, ThinkSnow!/johndeestore.com Store liability shall be limited to its stated selling price of the product or service to the customer.

If ThinkSnow!/johndeestore.com Store staff approves to accept the return the customer must meet these specifications:

  • Shipping and handling charges are not refundable.
  • Items must be returned prepaid, insured, and with delivery information.
  • Items returned must be in new condition. Items may not of been worn, washed, decorated, or any way modified.
  • All returned items are subject to our inspection and repair or replacement in lieu of credit or refund.
  • Customer must notify by email within 10 days of receipt of your order if you have a problem with your order.
  • Customers are responsible for return shipping charges.
  • Include a copy of your John Dee Store receipt with the returned product.
  • Returns will not be accepted without prior authorization (need RMA number).

 

We want your business. We want to be friends!
Let’s all play fair. We always do and we always will.

Thank you again for allowing us to embroider your garment or accessory with the ThinkSnow!/johndeestore.com logo. We know that every order you sent to us is very important to you and we want it perfect and in a very timely manner. That is what we are here to do. Please read our Testimonial page, this is the type of service we want to provide every single day. You have our promise that we will do our best for you.

 


 
 

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