ThinkSnow!/johndeestore.com Store takes pride in producing
quality, professional embroidered goods. We strive
to ensure that each and every product that leaves our
store is in perfect condition.
If you are experiencing a problem with a garment or
accessory that you have purchased from ThinkSnow!/johndeestore.com
Store please contact us at firstname.lastname@example.org Describe in the email what is wrong with the product.
The John Dee Store will then issue a RMA number and
instructions of where to ship the product back to our
store. Customer must receive a RMA from ThinkSnow!/johndeestore.com
Store authorizing the return. Returns without prior
approval will not be accepted.
Please include the following information in the package
you are returning:
1. A copy of the invoice
2. The “Bill To” person’s name
3. Phone number
4. Email address
5. And the reason for the return
Returns are accepted for garment or accessory manufacturing
flaws and defects. All original labels must be factory
attached to garment or accessory. Non-defective goods
are not returnable. We will however make a replacement
if the John Dee Store did not ship the garment or
accessory that you ordered. In all cases, ThinkSnow!/johndeestore.com
Store liability shall be limited to its stated selling
price of the product or service to the customer.
If ThinkSnow!/johndeestore.com Store staff approves to
accept the return the customer must meet these specifications:
- Shipping and handling charges are not refundable.
- Items must be returned prepaid, insured, and with
- Items returned must be in new condition. Items
may not of been worn, washed, decorated,
or any way modified.
- All returned items are subject to our inspection
and repair or replacement in lieu of
credit or refund.
- Customer must notify by email within 10 days
of receipt of your order if you
have a problem with
- Customers are responsible for return shipping
- Include a copy of your John Dee Store receipt
with the returned product.
- Returns will not be accepted without
prior authorization (need RMA
We want your business. We want to be friends!
Let’s all play fair. We always do and we always
Thank you again for allowing us to embroider your
garment or accessory with the
ThinkSnow!/johndeestore.com logo. We know that every order
you sent to us is very important to you and we want
it perfect and in a very timely manner. That is what
we are here to do. Please read our Testimonial page,
this is the type of service we want to provide every
single day. You have our promise that we will do our
best for you.